The laminate flooring mounted demands some maintenance. Bob and Tom came out and took pics and notes to what necessary to be finished.
The individual dealing with my scenario arrived in late and remaining early without the need of offering me a phone or getting rid of the demand. I referred to as 3 times leaving operate to rectify this matter. The have me utilizing in excess of 30 percent of my bank card with a putting my credit rating in jeopardy. This is over and above tense plus the reps are unreliable and there is just one person who can handle this Therefore if she goes on family vacation I'm just caught. This encounter was horrible and I would find out how to accomplish carpets myself just before making use of them yet again. I have enough tension as a different homeowner this was not what I was expecting.
– Installation day two: The operates ended up amazing and labored exceptionally tricky. It absolutely was distinct they didn't need to come back An additional day nevertheless, and wound up ending about 9:thirty PM, which was A significant inconvenience to may possibly spouse and children with two young little ones.
So I'd a pal come over your house that monday to become there once they came. But after they take out the rest of the old laminate which was there in advance of they located some dampness from when my ice maker leaked(that's what commenced all this) So i had the restoration organization come out and dry the floor for few far more times. Named Ryan back again and that's a dilemma it itself he under no circumstances calls you back again or responses his cell phone until eventually
My partner owns his personal enterprise, I'm an entire-time university student and We've got a fourteen thirty day period outdated. We are not able to retain babysitting this corporation as they wish to be unethical and never exchange our $7,000 installation beneath guarantee. We are trying to host relatives and buddies in March, and soon after two whole months of poor customer service and excuses for not replacing our carpet under guarantee – we expect this alternative in advance of we have company in our residence. The discoloration is Evidently a maker defect. The gray coloration was turning violet in several locations straight away immediately after installation, and is also now turning very hot pink and getting progressively worse. My loved ones’s time is just as useful as Empire’s. Might be emailing customersupport@ empire-today.com and mentioning Headquarters in the topic line to facilitate this remaining fixed.
We know delays are frustrating, and we sincerely apologize to the inconvenienced that this has triggered. We’ll be pursuing up along with you Soon to additional explore the completion of the installation.
I claimed oh no that’s your occupation. Effectively they'd not go any home furniture so my spouse And that i moved each of the home furniture about for the reason that we just required it accomplished and more than with. The laminate guys had to return as soon as as the to start with fellas ran out of fabric and went and purchased the wrong shade so I had 2 different colours in the kitchen area. Also my husband wasn't and isn't allowed to elevate a lot more then 10lbs. As he has rods, pins, screws all by his neck and again on account of an auto accident. He has long been in ache considering the fact that moving the household furniture. After i called the Pittsburgh Office to complain I kept finding explained to we will’t do everything to suit your needs . Finally the male did phone and say I can give you a hundred and fifty.00 bucks I claimed actually for 100 percent of our life currently being inconvenienced and my partner agony. The organization has pretty very poor Custer support. I am not requesting a hand out but I click here feel that we ought to be compensated greater then that. I will never manage your company ever again nor would I like to recommend your company. I am considering producing one thing to your BBB in addition cause what I've read and knowledgeable with your company it certainly is actually a+. Sincerely Vicki Battisti 814-650-XXXXX..
We apologize for your working experience, and they are upset to know that your problems have not been tackled. We’ll be in touch along with you shortly to even further go over your fears.
I have nonetheless to check out the money. Kim Laurecella (unsure in the spelling) has identified as me serveral occasions in the course of my Doing work hours. I'm a Trainer and might’t get the telephone at specified occasions. I have spelled out that. I've called Kim back in just minutes and she isn't going to pick up her mobile phone.
!!!!!!!! Heaven forbid anyone answer a cell phone without the need of sitting down on maintain for thirty or maybe more minutes. Nobody appears to be able to assistance me in anyway. I will DEFINITLY not be making use of Empire on the remainder of my home.
– Chicago/Milwaukee customer support termed me within three times and remaining a voicemail. I more info named again and remaining a voicemail for them. Soon after a few times I identified as and still left A further voicemail. 3 more times when by without having a return phone and I chose to call the primary customer care line. The Woman I spoke with tried to achieve somebody but was only equipped to leave a voicemail. Soon after a few a lot more days I yet again known as customer support and questioned them to escalate as I was squandering my time, getting no response and very pissed off.
We know your time and efforts is effective, and we regret to listen to that you simply ended up inconvenience by a missed appointment. You should electronic mail us at customersupport@ empire-today.com along with your problems combined with the Avenue handle of your respective scheduled appointment. We sit up for producing things rights in your case.
Be sure to email your Call data to customersupport@ empire-today.com. Be sure you mention Headquarters in the topic line for further more guidance. We look forward to hearing from you.
we know your time is valuable and realize The main reason for your personal disappointment. We’d like to achieve out to you to debate your considerations, but we can easily’t Identify your account. Remember to Call us at customersupport@ empire-today.com so we may perhaps focus on this even further.